Your relationship. A delivery process that fits it.
Your client comes to you for a finished project. Language work should fit your schedule, terminology and approval process. We agree how we work behind the scenes, who communicates with whom and what the handover should contain.
This is useful for translation agencies with overflow, university language services needing additional capacity, and creative or production agencies managing work in several languages. Start with one live brief or a small paid pilot.
Make the boundaries clear from the beginning
White-label delivery does not mean a vague promise to handle everything. We confirm the exact components we can supply and how they fit into the service you sell. You retain control of your end-client relationship.
- Confidentiality and any NDA before restricted files are shared
- Client contact and branding arrangements agreed in writing
- Language pairs, subject requirements and realistic capacity
- File naming, terminology, tools and quality checks
- How queries, revisions and final approval move through your team
Built around repeat work
For recurring projects, a shared glossary, reference pack and feedback record make the next assignment easier to brief. Agree regular delivery windows and escalation contacts instead of assuming that every urgent request can be accepted.
Our published client feedback includes language-service teams and Loft Film, whose production team describes using CBT for explainer video script translations. These relationships are the starting point for our partnership approach.
A useful first brief
Tell us what your agency produces, the languages you commonly need, your typical file formats and where your current process gets stretched. Include an anonymized sample if the client has not yet approved wider access. We can then propose a bounded first assignment with clear review and acceptance criteria.
Before you brief us
A few useful answers.
Can you work under our agency brand?
We can discuss white-label handovers and communication arrangements. Agree branding, confidentiality and client-contact rules before the project starts.
Do you accept occasional overflow work?
Yes, subject to the language pair, subject, capacity and deadline. A complete brief helps us confirm quickly whether a particular assignment is a good fit.
Can you work with our terminology and translation tools?
Share your glossary, translation memory and preferred tool or export format. We confirm compatibility and access arrangements before accepting the assignment.